IDC's PeerScape study "Practices for Supporting Community Open Source Software" analyzed if, when, and how to implement OSS solutions alongside commercial solutions as a potential organizational dilemma.

IDC suggests that organizations use a combination of commercial and community-supported OSS to maximize advantage and minimize risk.

IDC's Software Development and Open Source VP Al Gillen stated "The industry's attractiveness to free, safe, community-supported open source software grows. Few open source software businesses can say they employ no community-supported technology” 

To effectively and securely use community-supported open source software, enterprises must determine when to deal with a commercial support provider.

Organizations require a plan to manage open source software, including repeatable processes led by an OSS program office and automated tools to allow and enforce best practices.

Learn how TuxCare client Credit Acceptance maintains the balance between commercial solutions and open-source solutions.

Manager of Linux & Cloud Engineering at Credit Acceptance - a $2B financial services company and TuxCare client Jeff Burga states, "My background is in engineering and architecture, and I've seen old software cause big problems. So I make it a point to make sure we are no more than two quarters out from the latest release of a piece of software that's under my control."